Terms & Conditions

1Acceptance of the terms

These terms and conditions govern your use of the Sknak platform provided by Cellix Technical Solutions. By creating an account or using the platform you acknowledge that you have read these terms and agree to be bound by them. If you do not agree, you must stop using the platform.

2Definitions

The following terms have the meanings set out beside them:

• "Platform": the Sknak website, apps, portal, and electronic services.
• "Association": a legally registered owners' association represented on the platform by one or more complexes.
• "Chairman": the user authorized to manage the complex account and its data.
• "Owner": the owner of a real-estate unit who is a member of the association.
• "Vendor": an establishment or individual providing maintenance or operations services to complexes through the platform.

3Accounts and eligibility

Creating and using an account requires the following:

• Providing accurate, up-to-date information and updating it when it changes.
• The creator of a complex account must be legally authorized to represent the association.
• Keeping sign-in credentials confidential; actions performed through your account are attributed to you.
• Notifying us immediately of any suspected unauthorized use of your account.

4Subscription and payment

Platform services are provided on an annual subscription:

• The subscription is calculated annually per unit according to the unit-count tier published on the pricing page; prices include 15% VAT.
• Every new complex starts with a seven (7) day free trial with no credit card required.
• Payment is made through a licensed local electronic payment gateway; there is no automatic renewal without prior notice.
• If the subscription expires without renewal, the account may switch to a restricted mode until payment.
• Amounts paid for elapsed periods are non-refundable except as required by law.

5Acceptable use

The user undertakes not to:

• Violate Saudi regulations or third-party rights, or publish unlawful or offensive content.
• Impersonate any person or entity, or enter misleading data about the association or the owners.
• Attempt to exceed permissions or access other complexes' data.
• Reverse engineer or perform penetration testing without prior written permission.
• Use the platform to send unsolicited bulk messages or for purposes outside complex management.

6Roles and responsibilities

The platform is an operational tool, and each party is responsible for its own part:

• The chairman is responsible for the accuracy of complex, owner, and payment data, and for operational and dispatch decisions.
• The owner is responsible for the accuracy of their tickets, content, and ratings.
• The vendor is responsible for its licenses, service quality, and obligations toward the association; the platform is not a party to the contractual relationship between the association and the vendor.

7Content and data ownership

The association's data and content remain its property. The association and users grant us a limited license to process this content to the extent necessary to operate and improve the service in accordance with the privacy policy. The platform, its software, and its trademarks remain the exclusive intellectual property of Cellix Technical Solutions.

8Relationship with the government Mallak platform

Sknak is a private operational platform complementary to the Mallak platform of the Real Estate General Authority; it is not a replacement for it, does not represent it, and does not issue official documents or certificates. The association's statutory obligations toward government bodies remain in effect through their official channels.

9Service availability and updates

We aim for high service availability, with scheduled maintenance announced where possible. We do not guarantee that the service will be uninterrupted or error-free, and we may update or modify features in a way that does not materially impair the contracted service.

10Limitation of liability

The service is provided "as is" and "as available". We are not liable for indirect or consequential damages or loss of profit. In all cases, our total liability toward the association shall not exceed the subscription fees it paid during the twelve (12) months preceding the claim, to the extent permitted by law.

11Suspension and termination

We may suspend or terminate accounts that violate these terms, with notice where possible. The association may end its subscription at any time from inside the platform. Upon termination, data is handled according to the privacy policy and statutory retention periods.

12Governing law and jurisdiction

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the competent courts of the Kingdom have jurisdiction over any dispute arising from the use of the platform.

13Amending the terms

We may amend these terms from time to time and will publish the updated version on this page with a revised date. Your continued use of the platform after an amendment takes effect constitutes acceptance of it.

14Contact

For any question about these terms: legal@osusplus.app — Cellix Technical Solutions, Kingdom of Saudi Arabia.